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EXTEND PROTECTION PLANS
Lorex has partnered with Extend to provide simple protection plans so your security products are covered, even after our standard warranty expires. Get peace of mind when you add an Extend protection plan to your purchase during checkout and protect the products you love.
Why should I add Extend protection?
Forget the frustrating logistics of outdated extended warranty providers. Extend has your back. Pay one flat rate at checkout and Extend will work directly with us to get your product replaced quickly should it fail. We believe that when things stop working, getting a replacement should be seamless and simple.
Protect Your Investment
Ensure that you will have the security you need for years to come.
Plans cover mechanical and electrical failure, power surges, and more.
No additional costs for parts, labor, or shipping if a repair or replacement is needed.
Making a Claim is Easy
Simply contact Extend at customers.extend.com/claims or by phone at (877) 248-7707 to make a claim. Most claims are processed in minutes. Once approved, they'll send you back to us with a promo code for a replacement product.
FAQ: Extended Warranty Plans
What is an Extend Protection Plan?
The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.
How many times can I use the Extend Protection Plan?
The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.
How can I purchase an Extend Protection Plan?
A protection plan can be purchased through Lorex online or through their customer care team over the phone.
Can I add a protection plan after purchasing a product?
Yes! You can add a protection plan to your eligible product up to 30 days prior to the expiration of your manufacturer warranty. For example, if your product has a 12-month
manufacturer warranty, you can add an Extend protection plan up to 11 months after purchase (or one month before its expiration date), making sure your product is
protected for years to come.
To add a protection plan, please sign in to your Lorex account and find the order on the "My Orders" page. Eligible products will have a "Add an extended warranty with Extend" button, where you can add the warranty plan to the shopping card and complete the purchase
What are the benefits of an Extend Protection Plan?
Extend provides peace of mind and financial protection should there be a mechanical or electrical breakdown, normal wear and tear, or breakdown caused by power surge with your product even after the manufacturer’s warranty ends. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.
What products are covered?
The Extend team works with Lorex to identify all eligible products and match them to a warranty plan.
What do I need when I need to utilize my Extend Protection Plan?
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.
If a product covered by Extend is replaced under the Manufacturer warranty, does the Extend plan cover the new product?
Yes, the replacement product will continue to be covered under Extend’s protection plan.
Where is my contract ID?
You will receive an email after purchasing a protection plan that details
● Contract ID
● Warranty Term Length
● Coverage Dates
● Product Name
Please contact the Extend Customer Care Team if you do not receive this email at WarrantyOps@Extend.com.
What is the process to file a claim under an Extend Protection Plan?
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps you will go through to have your item replaced:
● You provide a contract ID, email address, or another piece of identifying information to Extend
● Extend entitles (validates) contract coverage by ensuring:
- The plan is active
- The date is between the Effective & Expiration Dates
● You will then answer a few Adjudication questions
● High-level troubleshooting steps are offered
● Once the claim is approved, a shipping label is generated to ship back the broken product
● Once the shipping label is scanned, we will work with you to replace the broken item
● Extend will be in constant communication with you to ensure satisfactory service have been given
If I experience any complications during the Claims process, what can I do?
You can contact the Extend Customer Care Team in the Extend Claims Portal (https://customers.extend.com/) or via phone at 877-248-7707.
Can I cancel my Extend Protection Plan?
If I cancel my Extend plan, what is the refund policy?
You are entitled to a full refund less any claims costs and applicable fees. See Terms and Conditions for details.
Does Lorex share Personal Information with Extend?