Lorex has partnered with Extend to provide simple protection plans so your security products are covered, even after our standard warranty expires. Get peace of mind when you add an Extend protection plan to your purchase during checkout and protect the products you love.
EXTEND PROTECTION PLANS
Why should I add Extend protection?
Forget the frustrating logistics of outdated extended warranty providers. Extend has your back. Pay one flat rate at checkout and Extend will work directly with us to get your product replaced quickly should it fail. We believe that when things stop working, getting a replacement should be seamless and simple.
Protect Your Investment
Ensure that you will have the security you need for years to come.
Plans cover mechanical and electrical failure, power surges, and more.
No additional costs for parts, labor, or shipping if a repair or replacement is needed.
FAQ: Extended Warranty Plans
What is an Extend Protection Plan?
The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.
How many times can I use the Extend Protection Plan?
The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.
How can I purchase an Extend Protection Plan?
A protection plan can be purchased through the participating merchant online or through their customer care team over the phone.
What are the benefits of an Extend Protection Plan?
Extend provides peace of mind and financial protection should there be a mechanical or electrical breakdown, normal wear and tear, or breakdown caused by power surge with your product even after the manufacturer’s warranty ends. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.
What products are covered?
The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan.
What do I need when I need to utilize my Extend Protection Plan?
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.
If a product covered by Extend is replaced under the MFR warranty, does the Extend plan cover the new product?
Yes, the replacement product will continue to be covered under Extend’s protection plan.
Where is my contract ID?
You will receive an email after purchasing a protection plan that details
● Contract ID
● Warranty Term Length
● Coverage Dates
● Product Name
Please contact the Extend Customer Care Team if you do not receive this email at WarrantyOps@Extend.com.
What is the process to file a claim under an Extend Protection Plan?
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps you will go through to have your item replaced:
● You provide a contract ID, email address, or another piece of identifying information to Extend
● Extend entitles (validates) contract coverage by ensuring:
- The plan is active
- The date is between the Effective & Expiration Dates
● You will then answer a few Adjudication questions
● High-level troubleshooting steps are offered
● Once the claim is approved, a shipping label is generated to ship back the broken product
● Once the shipping label is scanned, we will work with you to replace the broken item
● Extend will be in constant communication with you to ensure satisfactory service have been given
If I experience any complications during the Claims process, what can I do?
Can I cancel my Extend Protection Plan?
Yes, you can cancel your coverage at any time.
If I cancel my Extend plan, what is the refund policy?
For an extended warranty plan, you are entitled to a full refund throughout the life of their limited warranty coverage. After expiration of the limited warranty, you are entitled to a pro-rata refund on the unused portion of the service contract.