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As of Aug 15th, 2019, Lorex implemented a critical product update to ensure quality user experience and system functionality.

With this product update, some customers were required to transition over to a new Lorex app in order to continue uninterrupted service. Detailed instructions were relayed through the app to transition customers to the new platform.

While Lorex thoroughly tested the process of app transition, some customers may have experienced unexpected interruptions with remote viewing.